Privacy Policy | Mybet9 Casino Australia

Information We Collect

When you register and use your account with us, we collect a range of personal information necessary to operate our services safely and responsibly. The categories of information we handle include:

Account details - your name, date of birth, email address, username, and account preferences.
Identity and verification documents - government-issued identification such as a passport or driver's licence, and documents that confirm your address.
Payment and transaction records - details of the payment methods you use, along with a history of your deposits, withdrawals, and wagering activity.
Device and technical data - your IP address, browser type and version, operating system, and device identifiers collected when you access our site.
Cookie and usage data - information about the pages you visit, how long you spend on them, and how you navigate our site.
Communications - messages, emails, and chat records exchanged with our customer support team.

We collect this information directly from you when you register or use our services, and automatically through our site's technical systems as you browse. You are not required to provide all information at the moment of registration, but certain details - particularly those needed for identity verification - must be supplied before you can access the full range of features available on your account with us.

How We Use Your Information

We use the information we collect for a number of purposes connected to running your account and meeting our obligations. These include:

Setting up and managing your account with us, including verifying your eligibility to play.
Carrying out identity verification and age checks as required for the responsible and lawful operation of our services.
Processing your deposits and withdrawals and maintaining accurate transaction records.
Detecting, investigating, and preventing fraud, money laundering, and other unlawful or harmful activity.
Fulfilling our legal and compliance obligations.
Providing customer support and responding to your enquiries.
Sending you important service and account-related communications.
With your consent, sending you promotional offers, bonuses, and news about our latest games and features.
Analysing how our site is used so we can improve its performance and your experience.

We rely on different legal bases depending on the purpose. Some processing is necessary to perform our contract with you, some is required by law, and some - such as sending marketing messages - is carried out only with your consent. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing that took place beforehand.

Sharing Your Information and How Long We Keep It

We do not sell your personal information to third parties. However, we do share it with trusted service providers who help us operate our business. These include:

Payment processors and financial institutions that handle your transactions.
Identity verification and fraud prevention services that help us confirm who you are and protect against misuse.
Technology and platform providers that host our site and support its infrastructure.
Analytics providers that help us understand how our site is used and how it can be improved.

All third parties we work with are required to handle your information securely and only for the purposes we specify. We do not authorise them to use your data for their own marketing or to share it further without our permission.

Data Retention

We keep your personal information for as long as your account with us is active and for a reasonable period afterwards. Importantly, certain records - including transaction histories, identity verification documents, and account activity data - must be retained for a period required by law even after your account has been closed. This is a legal obligation we cannot waive, regardless of any deletion request you make. Once the applicable retention period has passed, we securely delete or anonymise the relevant information so it can no longer be associated with you.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to function correctly and to improve your experience. Cookies are small text files stored on your device when you visit a website. We use several types:

Essential cookies - required for core site functions such as logging in, navigating securely, and keeping your session active.
Analytics cookies - help us understand how visitors use our site so we can identify areas for improvement.
Marketing and preference cookies - used to personalise content and, where you have given your consent, to show you relevant promotional messages.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of our site work - in particular, essential cookies are needed for basic functionality. Most browsers include help documentation that explains how to adjust your cookie preferences, view the cookies currently stored on your device, and clear them if you wish.

Your Rights and How to Contact Us

As a player with an account with us, you have a number of rights in relation to your personal information. These include the right to:

Request access to the personal information we hold about you.
Ask us to correct any information that is inaccurate or out of date.
Request deletion of your personal data, subject to any legal retention obligations that prevent us from doing so immediately.
Withdraw your consent to receiving marketing communications at any time.

To exercise any of these rights, or if you have a question or concern about how we handle your personal information, please contact our team by email at support@mybet9-casino.com. We will aim to respond to your request promptly and in a manner consistent with our obligations.

When you submit a request, we may need to verify your identity before we can action it. This step is in place to protect your information and to ensure we are communicating with the correct account holder. We will let you know if we require any additional information from you in order to process your request. We will not charge a fee for handling reasonable requests, though we reserve the right to decline requests that are manifestly unfounded or excessive.